General Queries

I need to change my personal details
Go to My Account where you can update your details.

Can I share my account password with someone else?
No. The password is for you and you alone.

Can I sell my friend’s gizmo on his/her behalf?
No, you can only sell gizmos that belong to you.

My contract is coming to an end – when should I sell my gizmos?
Sell your gizmos as soon as possible after your contract ends.

My gizmo is locked to a non-UK network - can I sell my gizmo to you?
Generally, no. In some cases, we are able to unlock non-UK gizmos. Please contact us for more information.

I am not a UK resident – can I sell my gizmos?
No.

Will I receive junk email after registering with you?
Absolutely not if you have opted out of promotional offers. You can go to My Account and opt out of receiving promotional offers under Notification Preferences.

Do you give my details to third parties?
We only give your details to others for the purposes of completing the transaction eg we may have to share your details with a courier or postal company if we have to return anything to you. Rest assured we will not pass on your details to marketing companies.

Is there a limit to the number of gizmos I can sell you?
No, sell us as many as you want as long as they belong to you.

I cannot find the answer to my question – what should I do?
Don’t panic – contact us – we will be more than happy to assist.

Phone Queries

I can’t find my gizmo on your site – what shall I do?
You can look for your gizmo in the search box on the home page; or you can click ‘sell my gizmo’ and choose the brand or make of your gizmo and then look for your gizmo. If you still can’t find your gizmo, then it is either not on our list or we don’t buy that gizmo. Please contact us for further information.

Do you accept liquid-damaged gizmos?
Generally, we do not. In some cases, some parts of liquid-damaged gizmos can be re-used. The exact value of your gizmo can only be determined after testing. In almost all cases, the amount we offer is less than the estimated value on our website.

My gizmo is damaged – should I get it repaired or send it to you as it is?
Getting your gizmo repaired for resale is sometimes not an economic option. There is also a chance that so-called repairs will make the damage worse. It’s a matter for personal choice and always depends on individual cases.

Can I send my gizmo without a battery?
Yes, but this may affect the price we can offer you. The difference in price will depend on the make and model of your gizmo.

My battery is faulty but my gizmo still works – what shall I do?
You are strongly advised not to send faulty batteries as they can leak toxic materials and may damage your gizmo in transit. Some gizmos have built-in batteries that cannot easily be remove. If you are unsure or need more information, please contact us.

I’m not sure what condition my gizmo falls into.
You will find basic guidelines under sell my gizmo: these are only rough so choose the one which is the closest description of your gizmo. If you are still unsure, please contact us.

My gizmo has no value – will you recycle it for me?
We are not a registered recycling company. But we believe that re-using your gizmo is the best way of recycling it. If your gizmo is still working, we may be able to find a home for it. If not, please send it to a registered recycling company and they will dispose of it responsibly.

Do I need to send my SIM card?
No, we don’t want your SIM card – please remove it before sending your gizmo to us. We do not accept any responsibility for misuse.

Do I need to send my memory card?
No, we don’t want your memory card – please remove it before sending your gizmo to us. We do not accept any responsibility for misuse.

Does it matter if I don’t delete my data from my gizmo?
Yes. It is always wise to delete all data from your gizmo before you send it to us. We do not accept any responsibility for misuse or loss of data. Please see our Data Delete Tool.

I sent the wrong gizmo – what should I do?
Don’t worry. Please contact us asap– we will do our best to sort it out.

Should I remove any passwords on my gizmo before sending it to you?
Yes, please remove all passwords.

My gizmo is blocked – can I sell it to you?
No. We do not accept blocked gizmos. We do not like them and we do not want them.

How can I delete data from my gizmo?
Please use our Data Delete Tool.

My gizmo is locked to a non-UK network - can I sell my gizmo to you?
Generally, no. In some cases, we are able to unlock non-UK gizmos. Please contact us for more information.

Postage Queries

The price on your website has changed – does it affect me?
It can do, if we did not receive your gizmo before the expiry of our price guarantee.

How will you pay me?
We will transfer the money to your bank account.

The price offered after testing is less than was indicated on the website. Can I get my gizmo back?
Yes you can. We are more than happy to return the gizmo to you if you are dissatisfied. We will return the gizmo at our expense.

I sent my gizmo – when will I get my money?
We don’t like to keep you waiting. We will transfer the funds as soon as we have received the gizmo and tested it.

Payment Queries

Should I use Special Delivery?
If your package is worth over £50, we strongly recommend Special Delivery.

What’s the best way to deliver my gizmo?
You decide. If you are based near any of our drop-in centres, you can deliver by hand. See contact us for more details.

My gizmo is lost in transit – what shall I do?
Good luck! We hope you used an insured service. We do not accept responsibility for any loss or damage in transit, but contact us and we will try and help as much as we can.

My gizmo was damaged during transit – who is responsible?
You are if you’re not insured. This is why we recommend special delivery.